Suitable for anyone from junior clerical staff to senior management in any sector of employment, our flexible business and administration training solutions provide the enhanced skills and formal qualifications that are essential in many working environments and are a real asset to the employee.

Individuals will learn how to work effectively as part of a team, carry out their own responsibilities, use office equipment and IT systems, process data and information, organise workloads and events, plan administration services, support decision making and improve their own working practices.

By investing in a cost-effective, tailor-made training package, organisations can create a more skilled workforce and close any existing skills gaps, whilst also benefiting from improvements in working practices, increased efficiencies and greater productivity. Meanwhile, individuals will gain confidence in their ability to perform well in the workplace, will feel more motivated and will experience higher levels of job satisfaction.

Fully accredited by 5 leading governing bodies, we enjoy a reputation for providing training that offers genuine value for money to employers and makes a real contribution to ongoing staff development.

Whilst each of our clients will have their own individual needs, our specialist Business and Administration training programmes include:

• Compliance Monitoring
• Customer Relations
• Data Entry
• Effective Teamwork
• Facilities Management
• Health & Safety
• IT Systems & Programmes
• Managing Customer Relations
• Negotiation Skills
• Operational Planning
• Payroll Management
• Presentations
• Procurement
• Recruitment
• Reporting Listing
• Resource Planning
• Team Development
  
  

Business & Administration NVQs

As part of our training portfolio, CPD offers nationally recognised Business & Administration NVQs tailored to the needs of the employer and the individual.

NVQ Level 2

The Business and Administration Level 2 qualification is intended for individuals whose operational role involves carrying out a broad range of administrative activities working with some autonomy and requiring a limited amount of supervision. The individual will be working as part of a team ensuring the provision of information and resources to others. Their work situation will provide the opportunity to be involved in a range of administration activities, e.g. managing customer relations, managing diary systems, organising business travel and accommodation, organising and supporting meetings, using various software packages and preparing text from a variety of sources.

NVQ Level 3

The Business and Administration Level 3 qualification is intended for individuals such as supervisors and team leaders whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. The individual will be contributing to the development and implementation of administrative services within the organisation and will have a substantial amount of administrative experience. Their duties will include supervising an office facility, managing and evaluating customer relations, monitoring information systems, running projects, planning, organising and supporting meetings, making presentations, using various software packages, planning and implementing innovation and change, providing leadership and preparing text from a variety of sources.

NVQ Level 4

The Business and Administration Level 4 qualification is intended for individuals who are working at a senior level with considerable responsibility for the management of systems and resources and an extensive degree of autonomy. The individual's role will involve developing and monitoring facilities and resources to maintain an administrative service within the organisation. Their duties will include managing an office facility, managing contracts, negotiating and agreeing budgets, monitoring and reviewing the implementation of corporate objectives, strategies and policies, informing and facilitating corporate decision making, creating and managing information systems and chairing meetings.